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[ Home > Customer Service ]  
Thanks for visiting 399SofaStore.com The Home of the $399 Sofa!Furniture Warehouse, the 399 Sofa Store, will always strive to bring Nashville the best value and best selection in Middle Tennessee. We've got almost 100,000 sq ft of display and warehouse space!
We're Located at:
502 W Thompson Lane, Nashville, TN 37211
Click Here For Directions to Furniture Warehouse
615-256-5200 phone
615-256-2455 fax
399SofaStore@gmail.com email
Open 7 days a week:
Monday-Saturday 9:30am-6:30pm
Sunday 12:30pm-5:00pm
Closed for Easter, Thanksgiving & Christmas
"Furniture Warehouse" is the tradename of Furniture Warehouse and Showroom, Inc. We have been a BBB Accredited business since 07/22/2003 (View our BBB Reliability Report.)
Important Store Policies
All Sales Final/No Refunds or Exchanges
Furniture Warehouse, the $399 Sofa Store, will always offer you the best selection of value priced merchandise at near wholesale. The selling price is so low that we simply can not give refunds or do exchanges. Please take time to make your selection.
90 Day In Store Warranty
Furniture Warehouse products carry a 90 day in store warranty. This means: If you have any problem with your new furniture due to manufacturer's defect during the first 90 days from the date of purchase simply bring your furniture to our warehouse and we will repair the problem without additional cost to you. We do not provide transportation for warranty service. This warranty is void in the case of misuse, multiple damage (deliberate or unintentional), customer abuse or neglect, including excessive soiling or stains. Please make sure your items are secure while you transport them home. We do not tie items onto your vehicle. The Parts and Service department is open Monday through Saturday from 9:30 to 6:00. Sunday 12:30 to 4:30. With the exception of Montage and Sauder products, our warranty supersedes all manufacturer's warranties.
Sauder Warranty: Easy to assemble items by Sauder Woodworking Co. come with a factory direct warranty. For service call 1-800-523-3987.
Floor Models/Final Closeouts: Any item purchased from our showroom floor is sold "as-is". Some items in our store are marked final closeout. These items have no warranty. Please inspect these items to your satisfaction.
Customer Pick Up/Drop Off Service/Shipping
Customer Pick-up
Your order will be processed during our store's business hours. You will be contacted within 48 hours in regard to pickup information. Our warehouse is open for customer pickup Monday-Saturday from 9:30 til 6:15 and Sunday 12:30-4:30.
Local Delivery
Your order will be processed during our store's business hours. You will be contacted within 48 hours in regard to Drop Off information. Local Drop Off is available and delivery fees charged are based on your Zip code. Please reference the tables below:
| Drop Off Charge: | $69.95 | $79.95 | $99.95 | $119.95 |
| Zip Codes |
37201 37203 37204 37205 37206 37207 37208 37209 37210 37211 37212 37214 37215 37216 37217 37218 37219 37220 37228 37013 37086 37115 37076 37138 37027 |
37221 37014 37064 37067 37069 37072 37122 37135 37167 37189 |
37073 37075 37080 37082 37090 37128 37129 37130 37143 37174 37179 |
37015 37029 37035 37040 37042 37043 37046 37048 37055 37060 37062 37066 37071 37085 37087 37088 37146 37152 37153 37172 37187 37188 38401 |
| Drop Off Charge: | $129.95 | $139.95 | $149.95 |
| Zip Codes |
37020 37025 37037 37049 37141 37148 37184
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37034 37036 37091 37098 37160
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37051 37074 37168 37185 38462 38501 38503 38505
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If your order is over $1,500.00 an additional $10.00 per $250 increments will be calculated at checkout.
"Drop Off Service" means that we bring the furniture to you home and place it in the room you want it. We do not set up or unbox furniture.
Nationwide Delivery
For nationwide delivery outside of the above zip codes, we will obtain a freight shipping quote for your consideration. Before your purchase is processed, we must verify the availability of the merchandise you chose to order. Again, we will notify you as to the status of your order within 48 hours.
Sales Tax
According to Tennessee State law, out-of-state buyers must pay state sales tax if they take possession of their merchandise in Tennessee.
Accepted Payment Methods
For in store purchases we accept Visa, MasterCard, Discover, American Express, most Debit Cards, and Personal Checks with proper identification (no counter checks please).
For online purchases, we accept Paypal payments only. PayPal is a secure online payment processor that allows you to use your credit card (Visa, MasterCard, American Express and Discover) to pay for purchases without a PayPal account being required. Our checkout system will guide you through the process.
For you security, we must enforce the following procedures for validating your PayPal payment. If you are picking up your merchandise at our warehouse, you must present valid identification. The confirmed address on your PayPal account must match the address on identification presented. You must also present the credit card that is associated with your PayPal account. Deliveries can only be made to the confirmed address on your PayPal account.
![[PayPal]](http://lib.store.yahoo.net/lib/yhst-10446107354643/left-paypal.gif)
Financing
Financing is available to qualified buyers. We offer installment contracts through Mariner Finance with terms of 12 to 36 months and a revolving Furniture Warehouse charge card through GE Money. To start the process, please complete our "Apply For Credit e-Form."
Employment Opportunities
Furniture Warehouse is committed to providing equal employment opportunities to all individuals. Please see our Employment Opportunities Page for openings and applications.
Privacy & Security
We respect your privacy and Furniture Warehouse will never release or sell any information about you to third parties. Please visit our Privacy Policy and our Security Statement for complete details.
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